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Refund Policy

At TZ Thrilz, we are committed to ensuring a seamless shopping experience for our valued customers. Our refund policy is designed to provide clear guidelines on the process of requesting refunds for vendor products. Please read the following policy carefully.

Refund Eligibility

TZ Thrilz does not issue refunds for vendor products as a standard practice. The discretion to grant refunds lies solely with each individual vendor. We encourage customers to review the refund policy of the specific vendor before making a purchase.

Refund Request Procedure

Should you find it necessary to request a refund for a product purchased on our platform, please follow these steps:

  1. Log in to your account dashboard.
  2. Navigate to the “Orders” section.
  3. Locate the relevant order for which you are seeking a refund.
  4. Locate the relevant order for which you are seeking a refund.
  5. Initiate a refund request for the specific product within the order.

Vendor Responsibility

It’s important to note that TZ Thrilz is not responsible for the issuance of refunds for vendor products. If you encounter any issues with a product and wish to request a refund, it is your responsibility to directly contact the vendor from whom the product was purchased.

Dispute Resolution

In the event of an order dispute, we recommend that you first reach out to the seller in order to collaboratively find a resolution. Many disputes can be successfully resolved through direct communication between buyers and sellers.

If, despite your efforts, a satisfactory resolution cannot be achieved, please feel free to contact our dedicated support team at support@thrilz.com. We are here to assist you in finding a resolution that aligns with our commitment to customer satisfaction. At TZ Thrilz, we value your patronage and strive to ensure your shopping experience is nothing short of exceptional. We believe that open communication and collaboration between buyers and sellers contribute to a positive online marketplace.

Thank you for your understanding of our refund policy. If you have any further inquiries, please do not hesitate to reach out to us.